Terms & Conditions

PRICING
Please email to info@soxnetinc.com or fax to 626.934.8400 for pricing and ordering information.

MINIMUM ORDERS
Must purchase a minimum of 6 pairs per Style / Color / Size, and the total amount is $150 each order.
Please visit our retail shop for small order or sample order: www.teeheesocks.com.

NEW BUYER
For first time buyer, please fill out Retailer Application Form with the order. Once we have verified your application, we will contact you within 7 business days. And your order will be placed. You will receive a confirmation e-mail from us.

ORDER CONFIRMATIONS
If you did not receive a confirmation of your order in 3~5 business days, we did not receive your order. Soxnet will not pay for expedited shipments on orders that were not confirmed. Please contact us via e-mail “info@soxnetinc.com” if you did not receive a confirmation.

PAYMENT

All orders require pre-payment or C.O.D. Subsequent orders will qualify for Terms of Net 10 or Net 30 upon request with verified credit references. We accept PayPal, Check (Pre-payment only for check payment. We must wait for the bank clearing period 4 – 7 business days prior to release for shipment.), Wire Transfers, Money Orders/Cashier’s Check.

SHIPPING
Shipping rates vary based on the weight and destination, type of service. Insurance and shipping costs are paid by the buyer.
Our standard method of shipping is UPS Ground Delivery (within the continental US). We prefer that you already have an account with UPS to ensure more efficient shipping.

Soxnet will not be responsible for non-delivery, delay, loss, or damaged during shipment. All merchandise is shipped FOB La Puente, CA origin. Insuring the product is up to the buyer not the responsibility of Soxnet.

SHIPPING DISCREPANCIES
Due to possible human error, it is the buyer/consignees responsibility to verify that the merchandise received matches what was ordered and resolve any claims with Soxnet before merchandises are altered. Soxnet will not accept any claims if merchandises are altered due to incorrect shipments.

RETURN POLICY
It is the buyer’s responsibility to thoroughly inspect all merchandises upon receipt. Once merchandise is altered in any way, the buyer cannot return or make any exchanges. If you receive an item that was damaged or defective, please contact us within 7 days of delivery. Defective returns will be accepted for exchange or credit with RMA number. Any non-defective return may be subjected to a 20% restocking fee. The buyer must request a RMA(Return Material Authorization) number within 7 days of delivery. Please do not return any items without including an RMA number in the shipment. Any item returned without an RMA number will be rejected and sent back to you. Items must be returned to Soxnet within 15 days after receiving an RMA number.

RMA (RETURN MATERIAL AUTHORIZATION) NUMBER
BEFORE returning any item, the buyer must obtain an RMA(Return Material Authorization) #.  RMA numbers are valid for a maximum of 30 days. To request a RMA number, please complete the form “Request for RMA Number” and click the submit button.

CLAIMS AND CANCELLATIONS
Cancellations or reductions must be requested before shipping or within 24 hours of submitting the original order.
Orders cancelled after 24 hours will be subject to 20% cancellation fee.

BUILD YOUR OWN SOCK
Send us your logo art and information and our Sock Specialist will contact you for a personal design consultation, optimizing your logo for placement on the custom sock. We then send you a virtual sample for your approval and production begins. Minimum of 20 dozens (240 pairs) per Style, per Color and per Size must be purchased for qualified buyers. Please contact us for more detail.

Soxnet Inc.
235 S. 6th Ave.
La Puente, CA 91746
Tel. 626.934.9400
Fax 626.934.8400

DOWNLOAD ORDER FORM
Soxnet Order Form.